Media.Knet.Ca

The Keewaytinook Okimakanak Kuhkenah Network team is working with other First Nation programs and teams to access training and establish a standard of practice that addresses all the network security, privacy and frameworks for service delivery that is required to support e-health applications in Ontario.

On April 27, Gregory Ward, KOTM's Quality Assurance/Privacy Officer delivered an introduction to Privacy and Security Policies and Procedures that has been established for the KO team of services. This training was in preparation for all the KNET staff to complete the Health Canada Security Training certification program.

The week of April 19-21, saw John Moreau and Brian Beaton joining IT techinicians from Manitoulin Island and the North Shore in Sault Ste Marie to take the ITIL Foundations training course.

The ITIL framework offers a body of knowledge as a non-proprietary source of good practice which can be used by organizations to establish and improve capabilities in Service Management.

From the ITIL Training Manual ... 

Organizations operate in dynamic environments with the need to learn, adapt, and maintain a competitive advantage with respect to the alternatives that their customers may have. To this end, organizations benchmark themselves against peers and seek to close gaps in capabilities through the adoption of good practices in wide industry use.

Publicly available frameworks and standards such as ITIL, COBIT, CMMI, ISO/IEC 20000, and ISO/IEC 27001 are validated across a diverse set of organizations, disciplines and situations rather than the limited experience of a single organization. They are supported by a diverse set of partners, suppliers, and competitors with knowledge widely distributed among a large community of professionals

Ignoring public frameworks and standards can needlessly place an organization at a disadvantage. Organizations should cultivate their own proprietary knowledge on top of a body of knowledge based on public frameworks and standards.