Services Canada hiring for new offices in Sioux Lookout, Sandy Lake First Nation and KI
From Public Service Commission of Canada
Citizen Services Specialist
Department Name: Department of Human Resources and Social Development
Locations: Sioux Lookout, Ontario;
Big Trout Lake, Ontario;
Sandy Lake, Ontario
Classification: PM - 02
Salary: $48,252 to $51,989 (per annum)
Closing Date: January 26, 2009 - 23:59, Pacific Time Useful Information
Reference Number: CSD09J-009434-000053
Selection Process Number: 2009-CSD-EA-ONT-CSB-SL-SC-001
Employment Tenure: Anticipated Indeterminate and Term positions. This process will be used to establish a pool of qualified candidates for current and future staffing needs.
Vacancies: 2 - Sioux Lookout
1 - Big Trout Lake
1 - Sandy Lake
Website: For further information on the department, please visit Department of Human Resources and Social Development
Who Can Apply:
- Open to: Members of the following Employment Equity group: Aboriginal persons
Persons residing or employed in Sioux Lookout (ON), and within a 500 kilometer radius of Sioux Lookout (ON), within Canadian territory.
The distance between your residence or your employment location and the position location will be determined using data provided by the Natural Resources Canada's Geographical Names of Canada website. For information on how to use this website visit http://www.jobs-emplois.gc.ca/centres/rd-ry-eng.htm.
Citizenship
Preference will be given to Canadian citizens. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
Language Proficiency
Applicants must demonstrate in their application that they meet the following merit criteria to be retained for further consideration.
English essential
Education
- Essential Qualifications:
Secondary school graduation or equivalent.Asset Qualifications:
University degree and/or successful completion of a two-year post-secondary program.
Experience
Essential Qualifications:
Experience working with members of Aboriginal communities in either a paid or unpaid capacity.
Experience in delivering services to the general public involving obtaining and providing information requiring explanation and/or clarification.
Experience using business-related software applications, including word processing and spreadsheet software, email and internet applications.
Asset Qualifications:
Experience in delivering services to the general public; obtaining and providing information requiring explanation and/or clarification.
Experience in preparing and delivering effective presentations.
Other Merit Criteria and Conditions of Employment
- Asset Qualification:
Ability to communicate fluently in the Aboriginal language(s) spoken in the service area.Organizational Needs:
Member of an employment equity group, specifically be a person of Aboriginal descent.Operational Requirements:
Must be willing to travel throughout the service area, including to remote/isolated communities. Must be capable of transporting, setting up and taking down equipment and materials required for outreach visits. i.e. laptop computers, printers, sign boards, boxes of printed materials, etc. Must be available to work flexible hours when required. Member of an employment equity group, specifically be a person of Aboriginal descent.CONDITION OF EMPLOYMENT:
Enhanced reliability check
Statement of Merit Criteria
Applicants who meet the above criteria will also be assessed against the Statement of Merit Criteria for this position.
Challenge
Provide information and guidance on a broad range of programs and services offered by Service Canada and other levels of government/community organizations.
Assess and respond to citizen or community needs and liaise with partners to coordinate the delivery of service offerings.
Establish and maintain relationships with clients and stakeholders, including community officials, MP's, employers etc.
Perform outreach activities in isolated/remote communities to ensure citizens have access to a wide range of service offerings.
Help clients to navigate Service Canada's website and use self-service tools; help with electronic exchanges; and promote and encourage citizens to access and use electronic service channels.
Deliver presentations to elected and community officials, organizations and the public
Conduct community activities or attend community events to promote access to service offerings and to respond to specialized needs.
Additional Requirements / Comments
- Please indicate clearly in your application your ability to communicate fluently in the Aboriginal language(s) spoken in the service area.
- In order to be considered for this process you must self identify as being of Aboriginal descent. If you do not self identify then you will not be considered further.
- Applicants must meet each essential qualification to be appointed to a position. Candidates may be required to meet the asset qualifications, depending on organizational needs and the position being staffed. Your application must clearly demonstrate how you meet the requirements of the position.
- Persons are entitled to participate in the selection and appointment processes in the official language of their choice (French or English).
- Reference checks and an interview will be used in the selection process. Other tools, such as a written exam, practical test or other exercises may also be used to assess suitability.
Information to be provided:
You must provide the following information when submitting your application:
- Your résumé.
- You must ensure that you select at least one employment type when submitting your application: Employment Tenure
Important Messages
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. Although not a requirement, candidates are encouraged to voluntarily indicate on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority.
The Public Service of Canada is also committed to developing an inclusive, barrier-free selection process and work environment. Please advise if any accommodation measures must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Your résumé must clearly demonstrate how you meet the requirements.
We thank all those who apply. Only those selected for further consideration will be contacted.
Questions regarding travel and relocation.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
NOTE: For this particular process, we will accept hard copy applications (mail, fax, etc.) ONLY from those who: 1) live in isolated communities and do not have reliable access to the internet; or 2) have a disability that prevents them from applying on-line.
1. On-line applications. Proceed by clicking "Apply Now". Must be submitted by January 26, 2009 23:59, Pacific Time.
The following submission methods will ONLY be accepted from those who: 1) live in isolated communities and do not have reliable access to the internet; or 2) have a disability that prevents them from applying on-line.
2. Fax your cover letter and resumé to 1-807-467-5755. Faxes must be received by January 26, 2009 23:59, Pacific Time.
3. Mail your cover letter and resumé to:
Department of Human Resources and Social Development
RE: Reference number CSD09J-009434-000053
P.O. Box 5170
308 Second St S, 2nd floor
Kenora, ON
P9N 3X9
Postmarked by January 26, 2009