Lyle Johnson, K-Net's Video Conferencing Bridge Coordinator, spent this past week in Sudbury participating in a Contact North hosted Bridge Operator's Training session. The training was facilitated by Polycom, the supplier of the Accord bridge that we use.
Lyle's report includes ...
All in all a very good week of learing and collaboration... There was one particpant in Sudbury, and 2 in Thunder Bay. I learned quickly how much that I really did not know about our bridge and maximizing its resources.
Hopefully, I will be able to effectively pass on my learnings to K-Net staff, so that we may better serve the needs of the First Nations that we are so proud to serve.
See the outline below about topics covered during the week.
Through Hands-on Exercises You Will Learn How To...
The Polycom Technical Maintenance course is a hands-on program covering system installation, configuration, operation, and maintenance of the MGC and the connected Manager Workstation. The curriculum is delivered in a combination of lecture and laboratory exercises.
Note: Course does not include Voice/VideoPlus or Gateway.
I. Introduction and Overview Multipoint
•Elements of a Video conference
•Elements of H.320 & H.323 Standards
•Functions and features of the MGC Releases
II. Introduction to Polycom MGC Manager
•Model Descriptions & Specifications
•Network Interfaces and Processors Revs.
•Overview of Workstation
III. Installation and Configuration
•Identify Processing Module Units and properties •Identify Network Interface Modules and properties •Install MGC Manager Software •File Maintenance and File Directory Structure
IV. Intro. To Work Station-MGC Manager
•PC Manager software, loading, requirements •Defining Operators and System configuration file •Starting the Application and connection •Windows Navigation of the MGC Manager
V. Set-up Management Interfaces
•Configure MGC for LAN or Dial/Direct Com •Set-up LAN for MGC Manager •Set-up COM Port for Serial MGC Manager
VI. Configurations of MCS, Network Interfaces, Troubleshooting Lab Exercises over 4 days
– Lab 1 – Setup LAN Management Port
– Lab 2 – Configure ISDN Primary Rate and T1/E1
– Lab 3 – IP / H.323 / SIP Configurations
– Lab 4 – Configure MCU Clocking
– Lab 5 - Configure V35/RS449 MPI Interface
– Lab 6 - Cascade MCU’s and Internal Cascade
VII. Create Network and Sites for Labs
•Create, Edit and Configure Network Resource •Create and Define Site Records Templates •Setup Dial-In vs. Dial-Out for all Labs
VIII.Define and Conduct Conference for Labs
•Create and Manage Conference Templates •Audio/Video/Content/Data – T.120 Conferences •Control / Verify Sites w/ MGC Manager •Scheduling and Conference Reservations •Reoccurrence Reservations •Auto Add, Meet Me Sites; Meeting Rooms, Meet Me Services
•Read CDR log, resource report, monitor status window •Collect Trace files on a Video conference •Faults Log and Major Vs. Minor Alarms •Understanding Alarms and Faults
X. External & Internal Cascading
•What is Cascading?
•Simple and H243 Cascading
•Manage Cascading Content
XI. Backup and Restore Operations
XII. Greet and Guide Operations
•Overview of MGC-100 Subsystem Process
•MCU Utilities and MCU Date/Time
•MCU IP addressing
XIV.LEDs and Card and Power supply status
•Main Control Unit •Card Indicators •Power Supply Indicators
XV. MCU Troubleshooting
•Reset MCU Vs. Reset Modules
•Disabling and Enabling Units
•IP Terminal Traces
•Fault Log details; Logger Diagnostic files •Alarms •Troubleshooting Site connectivity •Loop Backs and Diagnosing Errors •SNMP MGC - MIBs