KO staff participate in Contact North video conferencing training workshop

Lyle Johnson, K-Net's Video Conferencing Bridge Coordinator, spent this past week in Sudbury participating in a Contact North hosted Bridge Operator's Training session. The training was facilitated by Polycom, the supplier of the Accord bridge that we use.

Lyle's report includes ...

All in all a very good week of learing and collaboration...   There was one particpant in Sudbury, and 2 in Thunder Bay.  I learned quickly how much that I really did not know about our bridge and maximizing its resources.

Hopefully, I will be able to effectively pass on my learnings to K-Net staff, so that we may better serve the needs of the First Nations that we are so proud to serve.

See the outline below about topics covered during the week.

Through Hands-on Exercises You Will Learn How To...

  • Install and operate MGC MCUs and Manager, including Voice/VideoPlus
  • Install and operate WebCommander and Access Database, SQL server and Accord SQL database
  • Modify the Internet Information Services (IIS) and Server remote database login requirements
  • Manage the servers and fault files
  • Install and integrate the Gatekeeper database; configure gatekeeper conferences
  • Install WebCommander and Admin tables
  • Define conference and participant templates to run all variations of conferences
  • Build Meeting rooms, entry queues and IVRs
  • Customize and convert audio and video clips
  • Create a centralized database and configure details of the administrator tables

Course Description

The Polycom Technical Maintenance course is a hands-on program covering system installation, configuration, operation, and maintenance of the MGC and the connected Manager Workstation. The curriculum is delivered in a combination of lecture and laboratory exercises.

Note: Course does not include Voice/VideoPlus or Gateway.


  • Technical support engineers; help desk technicians, field service technicians
  • System Administrators & Operators Prerequisites
  • Knowledge of Networks and Windows
  • H.320 standards and H.323 standards


I. Introduction and Overview Multipoint
•Elements of a Video conference
•Elements of H.320 & H.323 Standards
•Functions and features of the MGC Releases

II. Introduction to Polycom MGC Manager
•Model Descriptions & Specifications
•Network Interfaces and Processors Revs.
•Overview of Workstation

III. Installation and Configuration
•Identify Processing Module Units and properties •Identify Network Interface Modules and properties •Install MGC Manager Software •File Maintenance and File Directory Structure

IV. Intro. To Work Station-MGC Manager
•PC Manager software, loading, requirements •Defining Operators and System configuration file •Starting the Application and connection •Windows Navigation of the MGC Manager

V. Set-up Management Interfaces
•Configure MGC for LAN or Dial/Direct Com •Set-up LAN for MGC Manager •Set-up COM Port for Serial MGC Manager

VI. Configurations of MCS, Network Interfaces, Troubleshooting Lab Exercises over 4 days
– Lab 1 – Setup LAN Management Port
– Lab 2 – Configure ISDN Primary Rate and T1/E1
– Lab 3 – IP / H.323 / SIP Configurations
– Lab 4 – Configure MCU Clocking
– Lab 5 - Configure V35/RS449 MPI Interface
– Lab 6 - Cascade MCU’s and Internal Cascade

VII. Create Network and Sites for Labs
•Create, Edit and Configure Network Resource •Create and Define Site Records Templates •Setup Dial-In vs. Dial-Out for all Labs

VIII.Define and Conduct Conference for Labs
•Create and Manage Conference Templates •Audio/Video/Content/Data – T.120 Conferences •Control / Verify Sites w/ MGC Manager •Scheduling and Conference Reservations •Reoccurrence Reservations •Auto Add, Meet Me Sites; Meeting Rooms, Meet Me Services

IX. Maintenance
•Read CDR log, resource report, monitor status window •Collect Trace files on a Video conference •Faults Log and Major Vs. Minor Alarms •Understanding Alarms and Faults

X. External & Internal Cascading
•What is Cascading?
•Launch Cascading
•Simple and H243 Cascading
•Manage Cascading Content

XI. Backup and Restore Operations

XII. Greet and Guide Operations
•Overview of MGC-100 Subsystem Process
•System Parameters
•MCU Utilities and MCU Date/Time

XIII.IP Configuration
•H.323 Configuration
•MCU IP addressing

XIV.LEDs and Card and Power supply status
•Main Control Unit •Card Indicators •Power Supply Indicators

XV. MCU Troubleshooting
•Reset MCU Vs. Reset Modules
•Disabling and Enabling Units
•IP Terminal Traces
•Fault Log details; Logger Diagnostic files  •Alarms •Troubleshooting Site connectivity •Loop Backs and Diagnosing Errors •SNMP MGC - MIBs