Media.Knet.Ca

Job Posting – Full Time
Keewaytinook Okimakanak – KNET (KO-KNET)

Service Desk Technician

SUMMARY

The Service Desk Technician is part of a team of service technicians maintaining the KO-KNET Service Desk.  The KO-KNET Service Desk is a centralized service providing, troubleshooting and supporting IT in First Nation communities, First Nations service providers, and all other users of the KNet (Kuhkenah network).  Service Desk Technicians are expected to evolve in their abilities to function in a changing job environment.  Travel to client sites and to communities is an essential part of the job requirement.  The Service Desk team will combine both shared knowledge as well as individualized specialized knowledge to deliver services within a reasonable timeframe.

PRIMARY FUNCTIONS OF THE SERVICE DESK:

The primary functions of the service desk are to provide high quality Information and Communications Technologies (ICT) support for the First Nations and other clients through a centralized service desk by:

• Using a variety of online and offline tools to meet the needs of the clients
• Identifying, developing, sharing and delivering skill development tools and resources to increase skills of the Service Desk, First Nation technicians and network clients
• Working with other departments of KO-KNET, identifying strategies to better enable the functions of the service desk in KO delivery of services to First Nations
• Maintaining and supporting a good working relationship with suppliers and clients through the effective use of written and verbal communication strategies
• Conveying the help desk functions and responsibilities to First Nation partners and staff through training, support and developmental strategies.

REQUIRED KNOWLEDGE, ABILITIES, SKILLS:

• Completion of college diploma or equivalent – in computing studies, supplemented by one year relevant experience;
• Ability to communicate effectively in the Oji-Cree language is an important asset;
• Working knowledge of electronic communication systems and audio-visual hardware;
• Working knowledge of computer systems, peripherals and communication hardware;
• Working knowledge of computer networking and cabling infrastructure;
• Working knowledge of application software to assess problems in the execution of applications;
• Ability to work independently and in a team environment to resolve issues and meet deadlines;
• Ability to work under minimal supervision and under own initiative;
• Ability to communicate with KO employees as well as vendors and suppliers;
• Possess excellent problem solving skills;
• Understand industry standard safety practices and procedures for electrical/electronic equipment and hazardous material exposure.

Location of Employment:  Flexible
 
Closing Date:  Position is open until filled.
 
To Apply: 

Please submit a resume, cover letter, names of three (3) most recent employment references with letter giving KNet permission to contact references.
 
 Email only to:  jeanniecarpenter@knet.ca

KO-KNET wishes to thank all applicants in advance.  However, only those granted an interview will be contacted.